|the "vintage" chain|
I thought readers may be interested to know what eventually became of the "necklace" situation that I had talked about in an earlier post. I was contacted by the seller, asking me if I was going to send the necklace back, and I decided not to respond. I left neutral feedback, with nothing written, and left it at that. I chalked it up to a lesson learned. Well, imagine my shock when I, working hard behind the bar, felt a vibration in my pocket that could only be an email. Well, it could be a couple other things but...never mind! Anyway, imagine my shock to see I had a new comment on MY BLOG from "Elizabeth" that read as follows:
Hi Allison. Hi Everybody. I'm the terrible seller.
Allison, it's a bummer that I have to contact about this in such a manner but it's also bummer that this is how I had to find out that you were unhappy. I'm sorry if you took my brevity for being a really flip asshole or not being apologetic. I am sorry that you bought a thing that excited you, waited for it, and then had it fail you. It sucks to be disappointed.
I suggested that you bring your necklace to a local jeweler because that would be the most immediately gratifying solution. On the other hand, choosing to send an item back to be fixed does take longer but is not all that uncommon. In this case, I would either send you a return postage sticker (takes longer, but you just drop your item in the mail) or Paypal you the funds to cover the shipping back to Rhode Island. I think the listing states that all parts of the this necklace are made from vintage pieces. Unfortunately, that might be the reason behind the bum chain. If you wanted the necklace fixed, I would be more than willing to put a different chain on it. All you need to do is ask.
Lastly, it is worth mentioning the R word: refund. If you are that unhappy with your purchase, asking for a refund is not that awful of a thing. If we can move this discussion to Etsy, I'll gladly talk refunds with you. Speaking of, I found this review because our conversation about your necklace ended abruptly and I was concerned about what you had chosen to do. Since you didn't get back to my last message, I wanted to check and make sure that you were, you know, still alive. So, you can imagine how disappointed I was to find out abut your displeasure not from you, but from the Internet.
Thank you so much for posting on my blog! That was about the most rude thing I have ever seen! It's called free speech, I exercise it. The reason I did not contact you was because I hate conflict like this, and thought I would just let it go. I never mentioned your name or showed the product, and if you READ the post you would know I was terribly conflicted about the whole situation. The "flip" way you spoke to me, or offering me the still LUDICROUS idea of taking it to a jeweler...please. In fact, I did take it to a jeweler after our chat and he was the one who told me the chain was cheap. Vintage chain? You must think I am a moron. Oh, and guess what? The other necklace broke too! They both broke in the EXACT same place. So you want to talk the "R" word, as you put it? Absolutely. I demand one now.
Imagine the violation I felt knowing this person felt the need to attack me in my own tee pee, my own backyard...my safe place. I thought what I had posted was extremely diplomatic, and honest. I just wanted to know what others would do in the situation, instead of jumping to conclusions and leaving negative feedback as well as demanding a refund. I still cannot believe the way she acted surprised that I discussed this on the blog. HELLO?!? When I first messaged you I told you I was going to feature the necklaces. Did that slip your mind? Well, I have a response for her, which until now I have been nice enough not to mention her business name, but I'm going to go ahead and make sure I never purchase anything from With Care Jewelry ever, ever again, and neither should you. Unless you want to go to the jeweler after.