Well That Answers That

Rebel's necklace

the "vintage" chain

my necklace

I thought readers may be interested to know what eventually became of the "necklace" situation that I had talked about in an earlier post.  I was contacted by the seller, asking me if I was going to send the necklace back, and I decided not to respond.  I left neutral feedback, with nothing written, and left it at that.  I chalked it up to a lesson learned.  Well, imagine my shock when I, working hard behind the bar, felt a vibration in my pocket that could only be an email.  Well, it could be a couple other things but...never mind! Anyway, imagine my shock to see I had a new comment on MY BLOG from "Elizabeth" that read as follows:  

Hi Allison. Hi Everybody. I'm the terrible seller.

Allison, it's a bummer that I have to contact about this in such a manner but it's also bummer that this is how I had to find out that you were unhappy. I'm sorry if you took my brevity for being a really flip asshole or not being apologetic. I am sorry that you bought a thing that excited you, waited for it, and then had it fail you. It sucks to be disappointed.

I suggested that you bring your necklace to a local jeweler because that would be the most immediately gratifying solution. On the other hand, choosing to send an item back to be fixed does take longer but is not all that uncommon. In this case, I would either send you a return postage sticker (takes longer, but you just drop your item in the mail) or Paypal you the funds to cover the shipping back to Rhode Island. I think the listing states that all parts of the this necklace are made from vintage pieces. Unfortunately, that might be the reason behind the bum chain. If you wanted the necklace fixed, I would be more than willing to put a different chain on it. All you need to do is ask.

Lastly, it is worth mentioning the R word: refund. If you are that unhappy with your purchase, asking for a refund is not that awful of a thing. If we can move this discussion to Etsy, I'll gladly talk refunds with you. Speaking of, I found this review because our conversation about your necklace ended abruptly and I was concerned about what you had chosen to do. Since you didn't get back to my last message, I wanted to check and make sure that you were, you know, still alive. So, you can imagine how disappointed I was to find out abut your displeasure not from you, but from the Internet.



My reaction:

Thank you so much for posting on my blog! That was about the most rude thing I have ever seen! It's called free speech, I exercise it. The reason I did not contact you was because I hate conflict like this, and thought I would just let it go. I never mentioned your name or showed the product, and if you READ the post you would know I was terribly conflicted about the whole situation. The "flip" way you spoke to me, or offering me the still LUDICROUS idea of taking it to a jeweler...please. In fact, I did take it to a jeweler after our chat and he was the one who told me the chain was cheap. Vintage chain? You must think I am a moron. Oh, and guess what? The other necklace broke too! They both broke in the EXACT same place. So you want to talk the "R" word, as you put it? Absolutely. I demand one now.

Imagine the violation I felt knowing this person felt the need to attack me in my own tee pee, my own backyard...my safe place.  I thought what I had posted was extremely diplomatic, and honest.  I just wanted to know what others would do in the situation, instead of jumping to conclusions and leaving negative feedback as well as demanding a refund.  I still cannot believe the way she acted surprised that I discussed this on the blog.  HELLO?!?  When I first messaged you I told you I was going to feature the necklaces.  Did that slip your mind?  Well, I have a response for her, which until now I have been nice enough not to mention her business name, but I'm going to go ahead and make sure I never purchase anything from With Care Jewelry ever, ever again, and neither should you.  Unless you want to go to the jeweler after.




9 comments:

  1. I believe the shop has changed it's name now...lol... Usually people are very helpful with customer service. The main problem I have with selling is customers being crappy.

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  2. How horrible, I'm so sorry Allison you had to deal with this, and your necklace was so cute too :-(

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  3. Oh hell no! Good for you for making this public!!!! - Charissa from The Smashbook

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  4. Oh geez. I also find it ironic that the name of the shop is 'With Care' lol

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    1. a little bit ironic...don't ya think lol xo ak

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  5. ugh. I feel like this was deliberately ugly on her part because you have a huge tab up top that says CONTACT ME that she could have pressed and sent you a private email about it....

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    1. I deleted her comment as soon as I saw it, but saved it because I thought everyone needed to know what kind of a person she is.

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  6. Hey Allison,
    I had to laugh when I read this. I keep running into you being abused by strangers on the internet! I'm going to have to get suited up like one of those spikeys in Super Mario and go on defense for you (and I would). I feel what she wrote is kinda distasteful, because it could have been dealt with, without the nasty comments. Even though the sentences were not mean, you know the tone is dripping with contempt and sarcasm. Plus it was super uncomfortable for your loving readers to read, which makes her look extra silly for choosing to comment on your blog!

    I hate this "Vintage" term everybody throws out. Vintage doesn't mean old, shitty, poorly-made, semi-ugly, or anything made post 1980. Vintage is NOT the 1980s!!! If you tell me my childhood is "vintage" I will punch your nose and direct you to what true vintage is!!! (not really, cuz I'm not really violent-I have the woman version of "short-man phenomena" because I'm exactly 5 feet tall).

    The necklace is cute enough with the arrow, and I've seen a few version out there. But you can't buy that shiny gold painted on a copper necklace! They came from overseas where they are mass produced and are sold in bubblegum machines in the vestibule of a Big Boy's or IHOP. I think that's what happened here. Next time I'll bookmark some necklaces I find that don't look so "vintage=y". :) I really have seen better ones out there. And those are the same necklaces we really got out of the bubblegum machines that lasted for a week before they broke.

    AND inquiring minds WANT to know if you took it to a jeweler?! I wonder what they would say to you! Maybe it IS vintage, and I look like an a-hole again! I bet that would be a fun excursion, if you ever get bored and have nothing to do :)

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    1. You are soooooo sweet. I couldn't agree with what you said more. I did not take it to a jeweler, I merely went to Michael's and looked at their cheapest chains and saw they matched. Look at me, old Murder She Wrote. I thought it was also hilarious that she seemed angry I did not demand a refund. Whatever, "With Care" my ass.

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Thanks for reading! I love comments from anyone who isn't a CUNT.